FAQs

What is your return policy? CLICK HERE 

How do I mail something back? Scroll to "How to Initiate a Return" at the bottom of the page HERE. We do not cover costs for return shipping. 

Do you have a storefront location? Absolutely! You can find us at:

15094 Claret Ave. W  Rosemount, MN 55068

I would like to pick up my order at your store. How do I do that? You can select in store pick up on the cart page of the checkout on threadandclovermn.com. You will receive an email once your order is ready for pickup (typically ready same business day)

What is your phone number? (651) 322-7620

My size is sold out. Will you restock? We do restocks on popular selling items when we can. To make sure you never miss a restock, sign up for our emails, as we highlight any new re-stocks in our weekly emails.

Do gift cards work for both online and in store?  Unfortunately at this time gift cards purchased online cannot be used in-store. Gift cards purchased in-store cannot be used online. We are working hard to integrate these two systems and hope to have them on the same program soon. Check back for more details later!

I received my product, but it is damaged. Help! We want you to adore your purchases! While we strive to thoroughly inspect each item, we're only human and may occasionally overlook details. If you receive a damaged item, please reach out to our customer service team via email. Be sure to attach a photo of the damaged item, and include your name, order number, and 'damaged item received' in the subject line. We'll swiftly assist you in resolving the issue!

I need to cancel my order. Can I do that? While we typically do not cancel orders, if an error arises and you need to cancel, please get in touch with our customer service team via email or phone. We'll do our best to accommodate cancellations for orders that haven't yet shipped. Please note, a 10% restocking fee will apply to any canceled orders.

I tracked my order and it says it was delivered but I still haven't received it. What should I do? If you haven't received your package, please reach out to your local post office initially for assistance. Allow 2-3 business days from the delivery scan before contacting us. This time frame enables the postal service to potentially re-route your package. If the package remains unlocated, please contact us via email. We'll make every effort to track down your package and ensure timely delivery.

I'm trying to use two discount codes and it's not working. Is that correct? Yes. Our website only allows one discount code per purchase.